Privacy Policy

Welcome to Vishvaloka Assisted Living ("Vishvaloka", "we", "us", or "our"), a project of C R Balakrishnan Memorial Foundation. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at vishvaloka.com, fill out enquiry forms, engage with our advertisements, or communicate with us via phone, email, or WhatsApp.

We are committed to protecting your privacy in compliance with the Information Technology Act, 2000 (India), the Digital Personal Data Protection Act, 2023 (India), and GDPR principles for our international visitors and NRI community.

We may collect the following categories of personal data:

• Identity Data: Full name, age, relationship to the prospective resident.
• Contact Data: Email address, phone number, WhatsApp number, city, and country.
• Enquiry Data: Residence type preference (1BHK / 2BHK), messages, and visit scheduling requests submitted through our forms.
• Technical Data: IP address, browser type, device information, pages visited, referral source, and session duration — collected automatically through cookies and analytics.
• Marketing Data: Your interactions with our advertisements on Meta (Facebook/Instagram), Google Ads, and other digital channels.

We use your data strictly for the following purposes:

• Lead Management: To respond to your enquiry, share brochures, schedule site visits, and provide personalised information about our residences.
• Communication: To contact you via phone, email, or WhatsApp regarding your interest in Vishvaloka.
• Analytics & Improvement: To analyse website traffic and user behaviour using Google Analytics, Meta Pixel, and similar tools — helping us improve our website and marketing.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and measure campaign effectiveness. These include:

• Google Analytics: For anonymised website traffic analysis and user behaviour insights.
• Meta Pixel (Facebook/Instagram): To measure ad performance and deliver relevant advertisements.
• Essential Cookies: For basic website functionality, language preferences, and session management.

You can manage cookie preferences through your browser settings or through our cookie consent banner. Disabling cookies may affect certain website features.

We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), secure servers, and access controls limiting data access to authorised personnel only.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for up to 3 years from the date of last interaction. You may request deletion at any time.

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Withdraw Consent: Withdraw consent at any time for marketing communications.
• Right to Complain: Lodge a complaint with the relevant data protection authority.

Our services are designed for adults and seniors. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, please contact us for immediate removal.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with the revised effective date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: